Tecno Papers Australia

Terms & Conditions

Thank you for shopping at tecnopapers.com.au

The Tecno Papers website (Website) is owned and operated by Torstar Holdings Pty Limited (ABN 82 001 927 528).

All information on this website is subject to change without notice. The information contained in this website may contain data inaccuracies or typographical errors. While every effort is made to ensure accurate and up to date information, Tecno Papers does not guarantee the accuracy of the information. Please contact Tecno Papers if you wish to use any of the information, graphics and or any other element under the domains of www.tecnopapers.com.au. Permission must be granted before hyperlinks linking external websites to http://www.tecnopapers.com.au/.

By using or accessing the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use. If you do not agree to these Terms of Use, please do not use the Website.

To place an order on the Website, customers must be aged 18 or older.

1. Governing law

Tecno Papers controls and operates the Website from its offices within Australia. These Terms & Conditions are governed by the laws of the State of New South Wales. You and Tecno Papers agree to submit to the non-exclusive jurisdiction of the courts of New South Wales. If you choose to access this site from another location, you are responsible for compliance with applicable local laws. Tecno Papers makes no representation that the Website is appropriate or available for use in all locations.

2. Revisions

Tecno Papers may revise or amend these Terms & Conditions at any time in its absolute discretion by posting revised terms. By continuing to use this site after any revision becomes effective, you agree to be bound by the revised Terms & Conditions.

Tecno Papers may revise its product prices at any time in its absolute discretion.

3. Site contents, ownership, and use restrictions

The material on this Website is protected by all applicable laws including copyright and trade mark laws under the laws of Australia and other countries through international treaties.

Unless otherwise indicated and except for information directly from, or links to, third party websites, all rights (including copyright) in all content, other material and compilations contained in, or used to create or support the Website including text, graphics, logos, button icons, video images, audio clips and navigational and other software (collectively referred to as the Contents) are owned or controlled, and are reserved by Tecno Papers and its related companies, affiliates, licensors and licensees.

All right, title and interest in all intellectual property rights in all of Tecno Paper's brands, logos, images, buttons, codes, layout, text, content and products and services as displayed on the Website (the "Tecno Features") are the property of Tecno Papers and will remain or be vested in Tecno Papers at all times. Your use of the Website will not under any circumstances be taken to constitute a transfer, assignment or grant of any ownership rights in any of the Tecno Features or the Website. Tecno Papers, on a case by case basis and to the extent required, grants to you a limited, non-exclusive licence to use the Tecno Features solely for the purpose, and to the extent necessary, to enable you to use the Website.

4. Information from and Advertising and Links to Third Party Websites

The Website may contain information from or hyperlinks and other pointers to internet websites operated by third parties. Such information or websites are not under the control of Tecno Papers and Tecno Papers is not responsible for the contents of any such information or website. Tecno Papers provides such information and hyperlinks to you as convenience only, and the inclusion of any link does not imply any endorsement of the linked website by Tecno Papers. You rely on such information or websites entirely at your own risk.

You are referred to the relevant third party websites for all information regarding the third parties' products and/or services. Third parties are solely responsible to you, subject to their conditions, for all issues relating to their website including information, goods, services, prices and the delivery of any goods or services you purchase on the third party website. To the extent that such websites collect personal information or contributions from you, Tecno Papers shall bear no responsibility or liability for the manner in which such information is used or exploited. You are referred to the relevant third party's privacy policy for information on how personal information is collected, used and disclosed by that third party.

The Website may also utilise social network or share functionality and may contain social media links, applications or features (including but not limited to Facebook, Twitter and Instagram). Your use of any social media platforms is subject to the particular social media platform's prevailing terms and conditions of use. By using any social media applications or features, you consent and agree to be bound to the particular terms and conditions of use of the social media platform. You are encouraged to review the terms and conditions of use of each social media platform before engaging or interacting with any social media links, applications or features on the Website. The Website is in no way sponsored, endorsed or administered by, or associated with, any social media platform.

5. Prohibited conduct

i.1. You are not authorised, without the prior written permission of Tecno Papers to reproduce, frame, download, store (in any medium), communicate, show or play in public, adapt, change, or create a derivative work from the Website.

i.2. No trademark (whether registered or otherwise) that is contained on this site or otherwise used by Tecno Papers may be used without Tecno Papers' prior, specific, written permission or that of the trademark owner

i.3. You must not upload, post, transmit or otherwise make available through this site any material which: violates or infringes the rights of others (including their privacy and intellectual property rights); is unlawful, threatening, abusive, defamatory, invasive of privacy, vulgar, obscene, profane or which may harass or cause distress or inconvenience to, or incite hatred of, any person; encourages conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any law; restricts or inhibits any other user from using the site; affects the functionality or operation of the site or its servers or the functionality or operation of any user's computer systems (e.g. by transmitting a computer virus or other harmful component, whether or not knowingly); breaches any standards, content requirements or codes promulgated by any relevant authority, including authorities that require Tecno Papers to take remedial action under any applicable industry code; or solicits passwords or personal information for commercial or unlawful purposes or provides any telephone numbers, street addresses, last names, URLs or email addresses.

6. Indemnity

You agree to indemnify and will keep Tecno Papers (and its related bodies corporate, personnel, servants and agents) indemnified against any claim, demand, injury, damage, loss, expense, cost or liability (whether direct or indirect) made against or suffered by Tecno Papers (or its related bodies corporate, personnel, servants and agents) in connection with your use of the Website, your breach of these Terms of Use or your breach of any rights of third parties.

7. Disclaimer of warranty

Tecno Papers is providing the Website on an 'as is' and 'as available' basis and use of it is at your own risk. Tecno Papers and its related companies, affiliates, licensors or licensees, and their respective directors, officers, employees or agents make no representation or warranty as to the accuracy, completeness, currency or reliability of the information contained on the Website (including in relation to any products or services). To the extent permitted by law, none of them will be liable or responsible in any way (including in negligence) for errors in, or omissions from, the information contained on the Website. To the extent permitted by law, Tecno Papers expressly disclaims all warranties of any kind, whether express or implied, including (without limitation) implied warranties or conditions of acceptability, merchantability or fitness for purpose.

Website Terms and Conditions of Purchase

Products, services and prices may vary between Tecno Papers retail stores and those found on the Website.

1. Ordering goods

You may make purchases via the Website by selecting and placing your order in accordance with these Terms and Conditions and as directed on the Website. Any order placed by you in the manner described in the Website is an offer by you to purchase a particular product or service for the price (including the delivery and other charges) specified on the Website at the time you place your order.

You acknowledge that, by placing your order, you are agreeing to pay for and accept delivery of the goods or services ordered unless you ask us to cancel that order, and we send you written confirmation of the cancellation prior to the goods or services being dispatched to you.

Any order placed by you is subject to your compliance with any specific limitations shown on the Website (or applicable website).

Tecno Papers may change the prices published on the Website at any time. You agree to pay the price current at the time of payment.

We may require additional verification or information before accepting any order.

We only accept orders from within mainland Australia and Tasmania. Within this area, our policies as to delivery and returns apply as set out in these Terms of Use.

You warrant that all details you provide to us when placing an order are current, correct and complete, that you are an authorised user of the Paypal account or credit or debit card used to place your order and that your nominated Paypal account or credit or debit card will cover the full cost of the purchase. Upon receiving your order, we will carry out a standard pre-authorisation check of your payment method (if applicable) to verify the details submitted and to ensure there are sufficient funds to fulfil the transaction. Purchases will not be dispatched until this pre-authorisation check has been completed. If we are unable to successfully process your Paypal account or debit or credit card payment for your order, we may notify you of dishonour and cancel your order.

We reserve the right to reject your order for products or services purchased through the Website for any reason, including but not limited to if the products or services are not available, if there is an error in the description or price of the requested products or services as advertised on the Website or if there is an error in your order. If we reject your order, we will notify you by email of our rejection at the time you place the order or within a reasonable time thereafter and give you the option of reconfirming your order, changing your order or cancelling your order. If we are unable to contact you, we will treat the order as cancelled. If your order is cancelled and you have already paid for your purchase, you will receive a full refund.

Orders will not be dispatched until payment in full has been received and we are satisfied with the integrity of the order. It is your obligation to enter the correct delivery address details at the time of ordering. If the delivery details you have given are incorrect, Tecno Papers will not refund your payment. Should you wish us to re-send the package; you will incur an additional delivery charge.

2. About our prices

Product and service availability may vary between Tecno papers and retail stores and the Website due to different customer offers.

All prices are inclusive of GST.

Prices displayed on the Website are current at the time of issue, but may change at any time and are subject to availability.

Prices and availability of items are subject to change without notice.

Where permitted, we reserve the right to limit sales, including the right to prohibit sales to re-sellers. We reserve the right to contact you at the time you place the order or within a reasonable time thereafter if we have any concern about the quantity of products or services you have purchased. You must not pay, or attempt to pay, for purchases through any fraudulent or unlawful means.

3. Delivery

Tecno Papers cannot guarantee a specific delivery time and we will make every attempt to fulfil your request but cannot guarantee it. If a product is out of stock you will be notified and provided with the scheduled delivery date.

If an item has been lost in transit, we will not dispatch a replacement item immediately. Replacement items will be dispatched according to our discretion.

Prices of goods, delivery and other charges displayed on the Tecno Papers website are current at the time of display. These prices are subject to change without notice and we will always attempt to be as accurate as possible with our product descriptions, images and pricing. All prices quoted on this website or via email are inclusive of GST and are quoted in Australian dollars. We currently only deliver within Australia and products are subject to availability.

Occasionally additional delivery fees may be necessary particularly when shipping higher volume/weight to remote parts of Australia. Additional delivery charges will apply for larger orders due to extra handling and longer transport times. If this is the case, we will contact you before processing order to advise what the actual shipping cost will be.

If for any reason Tecno Papers cannot fulfil your order we will contact you within 2 working days of your order being received and organise for a refund or another product selection

4. Returns policy

Please note that all claims regarding refund or exchange must be made within 48 hours of delivery.

If you purchase a product that is faulty, damaged or defective , we will offer you full replacement or full refund including postage and/or shipping. 

To make a return, simply:

1. Ensure the product is in its original packaging

2. Retain your original receipt/invoice

3. Contact us within 2 days of delivery to advise of the problem. 

4. Contact us   here.

5. Title and risk

Title to the goods purchased from Tecno Papers online does not pass from Tecno Papers to you until we have received payment in full for the goods. All risk in the goods passes to you upon delivery to your address.

6. Australian Consumer Law Consumer Guarantee Rights

Tecno Papers' goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

For goods, you are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

7. Additional product warranties

The product or services you purchase may come with an additional warranty to your Consumer Law rights and remedies. When provided, the warranty period, provisions and the person providing the warranty relating to your purchase vary according to the product or service you have purchased. Please refer to product packaging and brochures to determine the warranty term and warranty conditions for your purchase.

9. Exclusion of liability

To the extent permitted by law, Tecno Papers will not be liable in contract, tort (including negligence) or otherwise, for any direct, indirect, special, consequential or punitive loss or damages or any loss or damages whatsoever, including (but not limited to) loss of use, data, or profits, arising out of or in connection with: (1) the use, copying, or display of the contents of the Website; or (2) goods or services supplied by Tecno Papers under these Terms and Conditions.

10. Limitation of liability

i.a. To the extent permitted by law, Tecno Papers' liability to you is limited, at Tecno Papers option, to:

i.a.i. in the case of goods, the repair or replacement of the goods or the re-supply of equivalent goods (or paying the cost of any of these); or

i.a.ii. in the case of any services supplied by Tecno Papers, to supplying the services again (or paying the cost of having the services supplied again).

i.b. To the extent permitted by law, in no event will Tecno Papers, its officers, employees or agents be liable for any consequential or indirect loss or damage, any loss of business or revenue, loss of profit, loss of opportunity, loss of data, loss of goodwill or loss of business reputation arising out of or in connection with the supply of goods or services under these Terms and Conditions.

i.c. This agreement is not intended to exclude, restrict or modify any right which you have at law which may not be excluded, restricted or modified by agreement.

11. Privacy

Tecno Papers collects, uses, holds and discloses personal information in accordance with its Privacy Policy .

Through interaction with the Website, Tecno papers will receive and store information that you provide or that is generated by your actions. For example, like many websites, Tecno Papers uses "cookies" and other technologies, to collect information about matters including but not limited to the date, time and duration of visits and which pages of the Website are most commonly accessed.

This information is generally not linked to the identity of visitors, except where the Website is accessed via links in an email or another electronic message we have sent or where we are able to uniquely identify the device or user accessing the Website, such as when you are logged into an account.

We may use this information for purposes including but not limited to understanding and measuring your online experiences, determining what products, promotions and services are likely to be of interest to you, and to provide you with relevant marketing materials when you visit third party websites.

You can generally set your browser to accept all cookies, to reject all cookies, or to notify you whenever a cookie is offered so that you can decide each time whether to accept it. To learn more about cookies and how to specify your preferences, you can search for "cookie" in the "Help" (or similar) portion of your browser.

12. Creating an Account

You do not need to register a user account to access and browse the Website. However, in order to use some parts of the Website, you may be required to register an account in the manner set out on the Website (each an "Account"). Tecno Papers reserves the right to refuse or cancel registration of an Account for any reason in its sole discretion. Any decision of Tecno Papers is final and no correspondence will be entered into.

All information provided when registering an Account must be current, correct and complete. Incomplete, ineligible or incomprehensible Account registrations will not be valid. You must be logged in to your Account in the manner required each time you wish to make a purchase via the Website or otherwise where indicated. You may never use another person's Account without their permission.

You are responsible for maintaining the strict confidentiality of your Account details and for any activity under your Account. You agree to immediately notify Tecno papers of any unauthorised use of your Account or any other breach of security. It is your sole responsibility to control access to and use of your Account and to notify Tecno Papers when you desire to cancel your Account. Tecno Papers will not be responsible or liable for any loss or damage arising from your failure to comply with this provision.

The use of any automated software or any other mechanical or electronic means allowing users to create Accounts is prohibited.