Store FAQ

Terms & Conditions

Thank you for shopping at tecnopapers.com.au

The following Terms and Conditions cover this website and are the guidelines by which our website is operated. This website is the property of Tecno Papers Australia Pty Ltd (ABN: 73 125 595 075).

Please be aware that by accessing the information on www.tecnopapers.com.au you agree to abide by the conditions as outlined on this page. In so doing you agree that Tecno Papers Pty Ltd and its associates will not be held liable for any direct or indirect loss or damage resulting from use of this information or on any other website accessed via a hyperlink from www.tecnopapers.com.au

By using the website, you acknowledge that you have read and understood these Terms and Conditions.

Website Content

All information on this website is subject to change without notice. The information contained in this website may contain data inaccuracies or typographical errors. While every effort is made to ensure accurate and up to date information, Tecno Papers Pty Ltd does not guarantee the accuracy of the information. Please contact Tecno Papers if you wish to use any of the information, graphics and or any other element under the domains of www.tecnopapers.com.au. Permission must be granted before hyperlinks linking external websites to http://www.tecnopapers.com.au/.

Placing an order

If you wish to place an order through this website the following terms must be adhered to in order for us to process your order efficiently.

Information such as your full name, email address, contact number, billing and delivery address and payment details will be required to process an order. Please note it is a violation of the law to place orders under a false name or with a fraudulently obtained credit card.

Once the order has been processed you will receive an email confirmation. Please note, if you do not receive an email confirmation, your order has not been processed. Please email us at sales@tecnopapers.com.au

Orders will not be dispatched until payment in full has been received and we are satisfied with the integrity of the order. It is your obligation to enter the correct delivery address details at the time of ordering. If the delivery details you have given are incorrect, Tecno Papers will not refund your payment. Should you wish us to re-send the package; you will incur an additional delivery charge.

Tecno Papers cannot guarantee a specific delivery time and we will make every attempt to fulfil your request but cannot guarantee it. If a product is out of stock you will be notified and provided with the scheduled delivery date.

If an item has been lost in transit, we will not dispatch a replacement item immediately. Replacement items will be dispatched according to our discretion.

Prices of goods, delivery and other charges displayed on the Tecno Papers website are current at the time of display. These prices are subject to change without notice and we will always attempt to be as accurate as possible with our product descriptions, images and pricing. All prices quoted on this website or via email are inclusive of GST and are quoted in Australian dollars. We currently only deliver within Australia and products are subject to availability.

Delivery

At the present time, we only accept orders from customers who live in Australia. Your order will be shipped via Star Track at a base fee of $4.95 plus $0.95 per additional item; this fee covers all handling and delivery charges.

Occasionally additional delivery fees may be necessary particularly when shipping higher volume/weight to remote parts of Australia. If this is the case, we will contact you before processing order to advise what the actual shipping cost will be.

If for any reason Tecno Papers cannot fulfil your order we will contact you within 2 working days of your order being received and organise for a refund or another product selection

Refund Policy

Please note that all claims regarding refund or exchange must be made within 48 hours of delivery.

Thank you for ordering with Tecno Papers. Please call us on 02 9979 8264 if you have any questions or comments.